Refund policy

At Falour, our mission is to provide high-quality outdoor tactical pants and apparel for your adventures. We understand that returns or refunds may sometimes be needed, and we strive to make the process simple and hassle-free. Please review our return and refund policy for details on eligibility and procedures.

Return Policy

Our return policy is valid for 30 days from the date you receive your order.

1. RETURN PROCESS

To initiate a return, please contact us at support@falour.uk. Upon approval, we will provide you with a shipping label and instructions for returning the product.

Conditions for Returns:

Time Frame: Items can be returned within 30 days of the receipt date.
Condition of Items: Products must be returned in their original condition, unworn or unused, with tags, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. REFUNDS

Once we receive your returned product, we will assess its eligibility for a refund based on the conditions stated above.

Eligible Refunds: The refund amount will be credited to your original payment method (e.g., credit/debit card, net banking).
Processing Time: Refunds are typically processed within 1-3 business days.
Ineligible Refunds: If the product does not meet the required conditions, no refund will be issued.

3. SHIPPING

We would like to convey that the refund amount you receive will not include any shipping charges, and you will be solely responsible for all the shipping costs.

It means that while you are receiving a refund, you will receive the amount of the product with the exclusion of all shipping charges.

4. Late or missing refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card provider; it may take some time for the refund to be processed.
If you've followed these steps and still haven’t received your refund, please contact us at support@falour.uk.

5. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at: support@falour.uk.

6. DAMAGED And Wrong Product

If you receive a damaged or defective item, please contact us immediately for a replacement or full refund.

7. Lost Packages

If your order hasn’t arrived within 30 days, please contact our support team at support@falour.uk. We will provide a full refund or reissue the item. In some cases, we may offer 10% compensation for delayed orders.

Customer Support

Email: support@falour.uk
Tel: +1 262-386-1688
Address: 22 River View, Tarleton, PRESTON PR4 6EQ, United Kingdom

Policy Details and Exclusions

All returned items must be in their original packaging with all accessories, manuals, and materials intact.
If products are returned damaged or with missing items, we may charge a restocking fee of up to the product’s full value.
Once a return is approved, you must ship the item back within 2 weeks.
Additional shipping fees for special requests (e.g., next-day or international delivery) are non-refundable.

If you have any questions, feel free to contact us. We’re here to help!